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Credit Transaction Error ORA-20001 An unexpected error has occurred (Doc ID 2499113.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Financials for the Americas - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Issue Clarification
Attempting to Credit an invoice and getting an error message in the form.

ERROR
"An Unexpected error has occur, Please contact your system administrator".

ZX.PLSQL.JL_ZZ_TAX calculate_latin_tax: EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate_latin_tax
ZX.PLSQL.JL_ZZ_TAX EXCEPTION(ERROR_FROM_FUNCTION): jl_zz_tax.calculate
ZX.PLSQL.ZX_API_PUB.ADD_MSG.BEGIN ZX_API_PUB: ADD_MSG()+
ZX.PLSQL.ZX_API_PUB.ADD_MSG.END ZX_API_PUB: ADD_MSG()-
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG JL_ZZ_TAX.calculate()- : tax_vendor_return_code 9
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.arp_tax_calculate -20001: ORA-20001:

ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax_lte.END ZX_PRODUCT_INTEGRATION_PKG.calculate_tax_lte(-)
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax Errored out when calculate tax.
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax.END ZX_PRODUCT_INTEGRATION_PKG: calculate_tax (-)
ZX.PLSQL.ZX_SRVC_TYP_PKG.CALL_LTE LTE calculate tax returned errors. Return_Status = U
ZX.PLSQL.ZX_API_PUB.CALCULATE_TAX ZX_API_PUB: CALCULATE_TAX:ZX_SRVC_TYP_PKG.calculate_tax  returned errors
ZX.PLSQL.ZX_API_PUB.DUMP_MSG.BEGIN ZX_API_PUB: DUMP_MSG()+
ZX.PLSQL.ZX_API_PUB.DUMP_MSG.END ZX_API_PUB: DUMP_MSG()-
ZX.PLSQL.ZX_API_PUB.CALCULATE_TAX.Statistics Start Time :28-12-2018 16:13:11
ZX.PLSQL.ZX_API_PUB.CALCULATE_TAX.Statistics End   Time :28-12-2018 16:13:12
ZX.PLSQL.ZX_API_PUB.CALCULATE_TAX.Statistics Total Time :0:0:1
ar.plsql.arp_standard.find_previous_trx_line_id return status service = U
ar.plsql.ARP_ETAX_SERVICES_PKG.Calculate_tax.end ARP_ETAX_SERVICES_PKG.Calculate_tax(-)
ar.resource.EXCEPTION EXCEPTION(ERROR_FROM_FUNCTION): jl_zz_tax.calculate
ar.resource.EXCEPTION An unexpected error has occurred. Please contact your system administrator.

Cause

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In this Document
Symptoms
Cause
Solution
References


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