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CSXSRFND.fmb Has Compilation Errors And Unable To Open Find Service Request Form (Doc ID 2499408.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Patch Application Issues

ACTUAL BEHAVIOR
---------------
CSXSRFND.fmb has the following compilation errors and users are unable to open the Find Service Request Form.


ERROR
---------------
FRM -30064 :Unable to parse statement Select current_serial_number ....
FROM cs_sr_new_find_prod_maint_v

RELATIONSHIP_TYPE_CODE:invalid identifier

EXPECTED BEHAVIOR
-----------------------
Expect to be able to open Find Service Request form

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to applications
2. Go to Service Responsibility
3. Navigate to Service Requests >Find Service Request

The form does not open


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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