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AME: Approvals Management Engine Not Completing Approval When Using Non-English Language (Doc ID 2500268.1)

Last updated on SEPTEMBER 20, 2019

Applies to:

Oracle General Ledger - Version 12.1 and later
Information in this document applies to any platform.
AME: Approvals Management Engine

Symptoms

ACTUAL BEHAVIOR  
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After setting up the Approvals Management Engine (AME) for journal approvals, it completes successfully when the system language is set to English.
When the system language is set to a non-English language, approvals will not complete successfully.

EXPECTED BEHAVIOR
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Expect AME to complete the approval process successfully using any system language.

STEPS
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The issue can be reproduced at will with the following steps:
1. (N) Approvals Management Business Analyst Responsibility > Business Analyst Dashboard
2. Setup Conditions and Rules.
3. Set system language to non-English language.

4. Submit journal for approval. Approval does not complete.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve journals using non-English system language.

Changes

Implementing non-English application language (such as Spanish, Portuguese, German, etc.).

Cause

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