My Oracle Support Banner

Mobile Field Service: Issues with Internet Explorer - Compatibility Mode (Doc ID 2500497.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Debrief in compatibility mode the following error occurs.

Error:

TITLE System Error Sign Out Sign-Out failed.
Description Description: javax.servlet.ServletException: oracle.classloader.util.AnnotatedClassNotFoundException:
Missing class: _csfwDbfMain
Dependent class: oracle.jsp.runtimev2.JspPageInfo Loader: oc4j:10.1.3 Code-Source: /<server>/product/1013/j2ee/home/lib/ojsp.jar
Configuration: in META-INF/boot.xml in /<server>/product/1013/j2ee/home/oc4j.jar
This load was initiated at oacore.web.html.jsp24562377:0.0.0 using the loadClass()

Steps:

Attempting to access Debrief in compatibility mode and get error.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.