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Customer Merge Is Not Merging The Install Base Records (Doc ID 2500697.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

Customer merge is not merging the install base records.


EXPECTED BEHAVIOR

Customer merge should merge the install base records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run party merge
2. Run customer merge
3. One instance still shows old party

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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