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Orders Are Having Credit Check Hold Applied Even When Customer Not Set For Credit Checking (Doc ID 2501509.1)

Last updated on JANUARY 14, 2021

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

When attempting to create an order,
the following error occurs.

The customer is going on credit hold even though the credit check and credit hold check boxes are not checked.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Receivables > Customers
2. Confirm Credit check and credit hold check boxes are not checked at the account level.
3. Customer going on credit hold.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create orders for some customers as they are going on credit hold when they should not.

Cause

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In this Document
Symptoms
Cause
Solution


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