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Order Closed But Instances Not Created In Installed Base (Doc ID 2501642.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 12.1.3.4 and later
Information in this document applies to any platform.

Symptoms

 
Instances not created in Installed Base after order is closed

ERROR
"The Item is not defined as a Lot Controlled Item in Inventory. (LOT_NUMBER=')"

NOTE
------------
On a sales order, the item is Installed Base tracked not serialized, and not lot controlled.
The line and order closed but Installed Base records were not created.
Transaction errors were created and the error shown is "The Item is not defined as a Lot Controlled Item in Inventory. (LOT_NUMBER=')"
Other orders of this item have created IB records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a sales order in Order Management > ship
2. Look in Installed Base for the item instances created from this order and there are none.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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