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UPK: "An Exception has Occurred on the Job's Background Thread" Error When Trying To Clear Cache in UPK. (Doc ID 2501915.1)

Last updated on NOVEMBER 14, 2019

Applies to:

User Productivity Kit - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.2 version, General issues with UPK Developer

When attempting to clear cache in the UPK Developer,
the following error occurs.

ERROR
-----------------------
An exception has occured on the job's background thread.

Developer encountered a critical error and must be restarted. Exiting will close the application.

If possible, Developer will ask to save your work.
System.OverflowException: Arithmetic operation resulted in an overflow.
  at Gkn.OnDemand.Library.CacheFlushingJob.Execute() in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryComponent\Jobs\CacheFlushingJob.cs:line 94

  at Gkn.OnDemand.Library.Jobs.ExecuteJob(IJob job) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\LibraryInterfaces\Job.cs:line 1048


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch UPK Developer
2. Go to: Tools > Options > Library > 'Clear Now'
3. See error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete their assignments in UPK.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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