My Oracle Support Banner

External User Unable To Select Payment Method In iReceivables (Doc ID 2501973.1)

Last updated on JANUARY 28, 2022

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Account Details

ACTUAL BEHAVIOR
---------------
An external user is unable to select a payment method iReceivables.

EXPECTED BEHAVIOR
-----------------------
Expect to be able to select new account number in payment method.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to iReceivables > Account Details > select invoice to pay
2. On Advanced Payment page, only see New Credit Card in Payment Method LOV.
3. Do not see New Bank Account.



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.