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Serial Numbers Not Showing During Return to Vendor Transaction (Doc ID 2502528.1)

Last updated on MAY 25, 2019

Applies to:

Oracle Inventory Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When trying to perform a Return to Vendor transaction, the needed serial numbers are not present in the list of values even though the item is serial controlled and the serial numbers are present in stock.

Steps
The issue can be reproduced at will with the following steps:

1) Navigate to Receiving > Returns
2) Select the organization and purchase order
3) Try to enter the Return Transaction
4) Select the Lot/Serial button and try to select the correct serial number.


Cause

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In this Document
Symptoms
Cause
Solution
References


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