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Final Score Missing From The Case Folders (Doc ID 2502690.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Credit Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, General Issues

ACTUAL BEHAVIOR
---------------
Final score is missing from the "Closed" status Credit folders. You are able to see the final score when the case folder status is " Created", but after the final recommendation and the case folder is submitted, the status change to closed and final score is missing.

EXPECTED BEHAVIOR
-----------------------
Expect to see the score in closed case folders.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Credit Management > process case folder to closed
2. Once closed, the score no longer shows.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the score after the case folder is closed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


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