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ORA-20210: XXX lacks a supervisor, so AME cannot complete the chain of authority for the transaction. (Doc ID 2502945.1)

Last updated on JANUARY 06, 2021

Applies to:

Oracle iProcurement - Version 12.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.1 version, Approval List and Workflow

When attempting to approve a Purchase Requisition, the following error occurs:

ERROR
-----------------------
Error Name -20210

Error Message ORA-20210: XXX lacks a supervisor, so AME cannot complete the chain of authority for the transaction.

Error Stack AME_SUPERVISORY_HANDLER.getSupervisor(15694726) AME_SUPERVISORY_HANDLER.handler(15694727) AME_ENGINE.processActionType(15694728) AME_ENGINE.processRules(15694729) AME_ENGINE.updateTransactionState(15694730) AME_ENGINE.updateApprovalStatus(15694731)
  AME_API2.updateApprovalStatus(15694732) Wf_Engine_Util.Function_Call(POR_AME_REQ_WF_PVT.PROCESS_RESPONSE_APPROVE, REQAPPRV, 8461906-873180, 302083, RUN)Error: Error Process Errored Activities found for the combination of Item Type / Item Key


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Status Monitor
2. Open the Activity History
3. See the error

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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