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UPK: After Applying ESP4 and Launching RecordIt! Error: Unexpectedly Terminated (Doc ID 2504103.1)

Last updated on DECEMBER 02, 2019

Applies to:

User Productivity Kit - Version 12.1.0.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.4 version, Client

Error
------------------
Record It! encountered a critical error and must be restarted. Exiting will close the application.

If possible, Record It! will ask to save your work.
System.UnauthorizedAccessException: Access to the registry key 'HKEY_CURRENT_USER\Software\Oracle\UPK\Record It!' is denied.
  at RecordIt.MyRegistry.GetEntryFromRegistryAsString(String regEntryName, String defValue)
  at RecordIt.RecordIt..ctor()

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch UPK RecordIt! client
2. Error message occurs



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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