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Claim Settlement Fetcher Program Re-opens Pending Close Claim (Doc ID 2504162.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CLAIMS

ACTUAL BEHAVIOR
---------------
Claim Settlement Fetcher program re-opens Pending Close Claims. 


EXPECTED BEHAVIOR
-----------------------
The claim should be left in pending close status as it was settled again.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1) Create a claim
2) Settle the claim with AP default payment
3) Import the Invoice
4) Cancel the Invoice in AP
5) Run Claims settlement Fetcher program
6)Claims is re-opened
7) Settle the claim again with AP default payment
8)Run Claim settlement fetcher program.
9)Claim is reset to Open again


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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