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BI Publisher Desktop Tools installs With Error 1310 Or Does Not Do Anything (Doc ID 2504281.1)

Last updated on DECEMBER 04, 2019

Applies to:

BI Publisher (formerly XML Publisher) - Version 12c to 12c [Release 12.0]
Information in this document applies to any platform.


On 12c version, Enterprise : Install / Upgrade
When trying to install BI Publisher Desktop, the following error occurs:

However, after some time trying to install, the installer does not do anything. It does not create the folder, the error no longer occurs, and it seems to just exit without any message.

The issue can be reproduced at will with the following steps:
1. Download and start the BIP Desktop installer
2. It will give the error reported

The issue has the following business impact:
Due to this issue, users cannot have Templates created so they can be deployed to the real environment and have Reports generated.


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