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Creating A Payment Promise Gives The Error 'APP-IEX-240239 : The promise date you entered exceeds the maximum promise period' (Doc ID 2505310.1)

Last updated on JULY 11, 2019

Applies to:

Oracle Advanced Collections - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a promise to pay on a transaction, the following error occurs.

ERROR
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APP-IEX-240239 : The promise date you entered exceeds the maximum promise period

STEPS
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The issue can be reproduced at will with the following steps:
   1.    Go to  Collections > Collections > Query an Organization > Transactions tab
   2.    Find the transaction > click Payment Processing > Promise Tab
   3.    Enter the new Promise and get the error.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot enter promises for some transactions.

Cause

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In this Document
Symptoms
Cause
Solution


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