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Error An error has occured' in Step 4 "Message Generation Editing Workflow Mailer Configuration (Doc ID 2506029.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Workflow - Version 12.2.5 to 12.2.8 [Release 12.2]
Information in this document applies to any platform.

Symptoms

On 12.2.5 version, SUPPORT
Getting error when editing Workflow Mailer settings in OAM.

'An error has occured' in Step 4 "Message Generation"


The issue can be reproduced at will with the following steps:
1. Log into EBS
2. Navigate to System Administrator responsibility > Oracle Applications Manager > Workflow
3.Click Notification Mailer Icon,click Button Edit and Button Advanced.
4.Error out on the step 4 of 8

The issue has the following business impact:
Due to this issue, users cannot edit the Workflow Configuration page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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