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ATO Configured Item Stuck in Shipment Transaction but Instance is Updated Already to Customer. (Doc ID 2506350.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Installed Base - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When attempting to interface OM shipment transaction for a configured item to Installed Base
the following error occurs.

ERROR
-----------------------
No instance is found for the inventory location attributes

Check the instance for the shipped serial number, find the instance is already in the customer site and link to the proper configuration

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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