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UPK: Thai Translation Does not Display Correctly in Bubble Text (Doc ID 2508120.1)

Last updated on OCTOBER 18, 2019

Applies to:

User Productivity Kit - Version 12.1.0.2 and later
Information in this document applies to any platform.

Symptoms

In UPK 12.1.0.4,  the translated Thai characters do not display correctly in the bubble text.


EXPECTED BEHAVIOR
-----------------------
Translated characters would display correctly after localization to Thai and re-imported the UPK Developer using translated MSWord document.

STEPS
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The issue can be reproduced at will with the following steps:


1. Make a copy of the Eng language content and paste into the Thai language folder in the Library.
2. Export the Thai content for Localization using MSWord.
3. Translate the content into Thai.
4. Import the Word localization document.
5. Note that in the custom text boxes the characters do not display correctly.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, User can not deploy Thai training using the UPK Player.

Cause

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In this Document
Symptoms
Cause
Solution
References


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