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Service Charge Calculated Incorrectly When Paying Invoice With Credit Memo Selected (Doc ID 2508485.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iReceivables - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

The service charge is not correctly calculated when Credit memo and Invoice are selected to be paid from the Advanced Payments screen.


Steps
1>   Select Invoice $1000 & Credit memo $400 at same time and click Pay button
2>   Select Credit Card & enter CVV code
3>   Observe that system has calculated service charge on full invoice amount i.e. 2.5% of $1000 = $25 while total payment amount is $600 ($1000-$400) + service charge %25 = $625
4>   Press recalculate button and still service charge is not updated
5>   Press apply button and system process payment with service charge of $25 and total payment amount is $625

Cause

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In this Document
Symptoms
Cause
Solution


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