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Dashboard Shows No Details in HTML Contact Center (Doc ID 2509763.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Setup flow

On navigating from Customer Support to Customer Management and HTML Contact Center, the
page showing Dashboard Section has no details to display


Expect the details to be displayed in the HTML Contact Center under the Dashboard Section.

The issue can be reproduced at will with the following steps:
1) Customer Support (R)
2) Customer Management (N) HTML Contact Center
3) Query Organization Name and Search
4) The Search Results shows Dashboard section which has no details to display.

Due to this issue, users cannot view the details under Dashboard Section in HTML Contact Center

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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