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When try to Print Quote in pdf format error message displays "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again" (Doc ID 2509989.1)

Last updated on MARCH 01, 2021

Applies to:

Oracle Quoting - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, HTML User Interface

Error opening the quote print output in pdf format

Intermittently when the Quoting User chooses the apply button in the Print Quote page using pdf format,  the following adobe error displays and the popup window displays dark gray -

ERROR
-----------------------
There is a problem with Adobe Acrobat/Reader.
If it is running, please exit and try again.

 

Example error -

There is a problem with Adobe Acrobat/Reader.
If it is running, please exit and try again. (523:523)




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Quoting User
Open a quote
Choose action print quote
Print quote options page displays and choosing Adobe PDF
Try to print and get dark gray popup window and adobe error message displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot print the quote in PDF format

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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