Unable To Access The Menu Or Click On The Menu Post Login To Load Balancer URL
(Doc ID 2510380.1)
Last updated on OCTOBER 21, 2019
Applies to:
Oracle E-Business Suite Technology Stack - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]EBS on Oracle Cloud: Provisioning and Administration - Version 12.1.3 to 12.2.9 [Release 12.1 to 12.2]
Information in this document applies to any platform.
Symptoms
On 12.1.3 version, Advanced Configurations
ACTUAL BEHAVIOR
User shifting on premises instance to Oracle cloud . The Oracle Load balancer as service (OCI LBaaS) is used to load balance the nodes .
Unable to access the Menu or click on the Menu post login to Load Balancer URL
OR
While accessing menu getting error on cloud manage instance .
Error while invoking Main Menu. JBO-30012: A cookie for session g5FHanr4vzZEfS3kbZs5fXxERN and application oracle.apps.fnd.framework.navigate.server.OANavigatePortletAM has already been registered with application pool oracle.prod.orgPAYoracle.apps.fnd.framework.navigate.server.OANavigatePortletAM. The cookie must be removed first.
EXPECTED BEHAVIOR
Menu and responsibilities should get launched on cloud instance.
The issue can be reproduced at will with the following steps:
1. Trying to access the menu and responsibilities
The issue has the following business impact:
Due to this issue, users cannot access the menu and responsibilities
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |