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Benefit Form BENELPRO.fmb Hanging When User Attempts to Navigate to Extra Information (Doc ID 2510486.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to exit from Eligibility Profiles form (BENELPRO) after closing the Extra Information form (BENELPEI), the following error occurs and form is not closing:

ERROR
FRM-41354 Cannot close form BENELPRO


STEPS
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Total Compensation > General Definitions > Eligibility Profiles > Participant.
3. Click on “Extra Information” button.
4. Close the Extra Information window.
Error occurs when attempting to open anything else.
NOTE: Looks like the modal form BENELPEI is not closing as it can be seen in background...

Cause

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In this Document
Symptoms
Cause
Solution


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