My Oracle Support Banner

Not All The Lines From Sales Order Is Getting Copied From Original Order. (Doc ID 2511061.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Entry, On Production Environment

After copying an order to a new order, the user selections in Configurator are missing in the new order.

  Copied Sales Orders should contain the same values in configured items as the original Sales Order.

  The issue can be reproduced at will with the following steps:

  1) Create an order and configure the model
  2) On the order, go to the header, and click Actions -> Copy
  3) Copy the order to a new order with the default options
  4) Click Continue
  5) Open the newly created order
  6) Go to the lines
  8) Check it does not have the child lines associated.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.