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Sending Emails To Customer - Integrating With Oracle Service Request HTML (Doc ID 2511528.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.


Currently,When a solution is provided for the Service Request is created by an agent with an attachment having the signature of the agent. The agent wants to send the solution by email to customer. So he copies the information on the service request and downloads the attachment from the Service request and uploads the attachment manually in the email
Need the following functionality

There should be no need to to down load and upload the attachment. The solution on the service request need to the sent to the customer via email directly with the digital signature of the agent

There should be no need to download and upload signed documents to be sent to the customer via email.Is this possible ?


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