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Contact Center: How to Disable the "View Details For" Drop-down List In Header Block and Other Options in Dashboard Tab (Doc ID 2512055.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
Functions:
. CSCSFDBA - Access View By Account checkbox in Dashboard tab
. CSCSFDBC - View Critical Customer indicator in Dashboard tab

Goal

In the Contact Center:
How to Disable the "View Details For" Drop-down List In Header Block and Other Options in Dashboard Tab?

1. In the Contact Center Header:

       . View Details For(drop down list with Customer, Contact)

2. In the Dashboard Tab:

       . Access View By Account
       . View Critical Customer

Solution

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In this Document
Goal
Solution


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