Contact Center: How to Disable the "View Details For" Drop-down List In Header Block and Other Options in Dashboard Tab
(Doc ID 2512055.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.
. CSCSFDBA - Access View By Account checkbox in Dashboard tab
. CSCSFDBC - View Critical Customer indicator in Dashboard tab
In the Contact Center:
How to Disable the "View Details For" Drop-down List In Header Block and Other Options in Dashboard Tab?
1. In the Contact Center Header:
. View Details For(drop down list with Customer, Contact)
2. In the Dashboard Tab:
. Access View By Account
. View Critical Customer
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In this Document