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Item Price List Values In Estimate Charges Lines Are Not Getting Populated In Charges HTML Page (Doc ID 2512191.1)

Last updated on JUNE 02, 2021

Applies to:

Oracle Teleservice - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.7 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------
When creating a charge on a service request in an OAF form the price does not appear on the form.
Item Price List Values In Estimate Charges Lines Are Not Getting Populated.

EXPECTED BEHAVIOR
-----------------------
The List Price and Extended price fields should be not null.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Customer Support
(N) Customer management > HTML Contact center
Create a new Service Request and new Estimate charge line.

When copy the charge line to actual unit price is not copied

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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