My Oracle Support Banner

E-mails Remain In Inbox Of IMAP User And Don't Get Processed (Doc ID 2512395.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Workflow - Version to 12.2.8 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.


On 12.2.6 version, Workflow Mailer
E-mails remain in the inbox of IMAP server and don't get processed.

This can be reproduced with the following steps:
1. Upgraded to R12.2.6.
2.Configured the notification mailer service with IMAP server and user successfully.
3. The functional team members send a test PO for approval, it reaches the inbox of Test/override address Team member approves the PO by e-mail. This action sends an e-mail to inbox which is our IMAP user.
4. The e-mail that has reached inbox of IMAP user ( remains unprocessed. This e-mail is supposed to get processed and, PO status is supposed to change to APPROVED. This doesn't happen.
5. How to correct this?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.