When The Transmission ID Is In Processed Status Transactions Is In DISABLE_SEND Status (Doc ID 2512850.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

When interface the Invoice to an External System and the action mode of external system is 'Build XML, Disable Send'.
OTM creates the Invoice XML outbound transmission/transaction and keep them in Disable Send status.
When enable the external system and re process the transmission, OTM process the transmission /transaction sends it out and changes the transmission status as Processed.
However, the related transaction status remains 'Disable_Send'.

STEPS
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The issue can be reproduced at will with the following steps:

01. Create an External System with the Active Mode as 'Build XML, Disable Send'
02. For an Invoice ID perform Action >> Send Payment Interface
          A Transmission ID will be created in -- Status : DISABLED_SEND
03. For the same External System Change the Active Mode as 'Enabled'
04. Select the Transmission ID and perform Action >> Reprocess

The Transmission ID -- Status changed to ERROR but the Transactions Status still remains DISABLED_SEND

Changes

Cause

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