Full Termination Quote is Generating Credit Memo For Already Terminated Assets
(Doc ID 2512992.1)
Last updated on JULY 01, 2022
Applies to:
Oracle Lease and Finance Management - Version 12.1.2 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Billing Modules
ACTUAL BEHAVIOR
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In Lease Management, on Full Termination there are multiple Credit Memos created for the assets that where already terminated by a previous quote.
EXPECTED BEHAVIOR
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The expectation is that the Credit Memo will be created only for the assets that were present on the full termination quote.
STEPS
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The issue can be reproduced at will with the following steps:
1. Lease super User > Create Partial Termination quote for first assets of the contract
2. Lease super User > Create Full Termination quote (for the remaining assets of the Contract)
3. Receivables > Create Credit Memo >credit memo is generated also the assets terminated at step 1
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |