My Oracle Support Banner

Refund Attributes - When Customer Name Is Cleared, Customer Number Is Not Cleared (Doc ID 2513627.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

When doing a refund in the receipts workbench, in the refund attributes window, when Customer Name is cleared, Customer Number is not cleared


Steps to Reproduce:

Responsibility: Receivables Manager
Navigation
: Receipts > receipts

  1. Create or query a receipt
  2. Click on Apply button
  3. Apply to = Refund
  4. Click on "Refund Attributes"
  5. Clear Customer Name
  6. Customer Number is not cleared

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.