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Service Request Problem Summary Missing In Field Service Admin Portal (Doc ID 2513937.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
In Third Party Admin Portal, the Service Request 's Problem Summary is not being displayed in the FSTP Admin Dashboard.

EXPECTED BEHAVIOR
Expect the problem summary to be displayed

ISSUE SCOPE
-----------------
Issue is not specific to single service request .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Applications
2. Go to Field Service Third Party Administration Portal responsibility
3. Navigate to Dashboard page

Observe that upon clicking show details below the Service Request Number the Summary Field is blank


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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