Service Contract QA Errors for Renewed or Adjusted Contracts (Doc ID 251460.1)

Last updated on MAY 18, 2016

Applies to:

Oracle Service Contracts - Version 11.5.5 and later
Information in this document applies to any platform.

Symptoms

Renewing a Service Contract that has Service lines that were not for the full duration of the original contract results in either no Billing Schedule or an 'incorrect' Billing Schedule on the renewed contract.

The 'incorrect' Billing Schedule matches the one from the original contract (with the dates adjusted).

The QA check may error in the Check Billing Schedule process.

This issue can also occur when an Active contract is opened for update and the header, line and/or subline effectivity dates are adjusted.

Error:

The error may be similar to one of these:

2, Service Stream level effectivities should be within line effectivities.

Top line 2, Service Stream Level Line should be entered.

Another symptom is that you expect contracts to be renewed in a Signed or Active status but they renew in Entered status.

 

Changes

This can occur for renewals created by manually renewing the contract or an autorenewal process being run.

Cause

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