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UPK Unable To Log In To Knowledge Center 12.1.0.4 When Using Standard Authentication (Doc ID 2516367.1)

Last updated on NOVEMBER 29, 2019

Applies to:

User Productivity Kit - Version 12.1.0.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.4 version, Knowledge Center

Brand new install 12.1.0.4, with Standard (Forms) Authentication. When logging in, if using valid credentials (eg., admin/pw) , the screen just returns to the log in with no error message.  If you enter incorrect, username and password, receive error:

ERROR
-----------------------
User does not exist


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter Knowledge Center URL
2. Enter Username and PW
3. If Username and PW are correct, screen just returns to the same page.  OR, If Username and PW are incorrect, receive message "User does not Exist"

BUSINESS IMPACT
-----------------------
Due to this issue, End User cannot log into Knowledge Center.

Cause

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In this Document
Symptoms
Cause
Solution


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