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"Get Contracts" Button On The Service Requests Form Does Not Retrieve A Contract For Some Items (Doc ID 2516386.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
When creating a service request for a customer and an item the contract is not retrieved for the service request.  Some items do return a valid contract.

EXPECTED BEHAVIOR
The item is assigned to the contract so it is expected that the contract is found.

STEPS
1. Go to Service Request form
2. Enter customer details and an item
3. Select 'get contracts'
4. Contract does not get retrieved

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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