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Need Search Functionality For Problem Code and Resoulution Code Mapping Page (Doc ID 2517955.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In the Problem Code and Resolution Code Mapping OAF/HTML page there is no search functionality on that page (beyond viewing "Active, All, or Planned")

We have complex pieces of equipment that gives out 1000's of problem codes. Each Problem Code has a different set of valid Resolution Codes so there has to be a mapping for each Problem Code.
But then there is no way to search for or maintain those mappings from within the application.

So we would need a Search functionality for problem code and resolution code mapping page.
 

Solution

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In this Document
Goal
Solution
References


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