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After Running Refresh Concurrent Program, Option Class has all Options Removed in Configurator Developer due to Option Class contains an option class that has no effective children (Doc ID 2518541.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Configurator - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, BOM Populate and Refresh

When attempting to refresh several models with the latest Bill of Material updates, it's observed that several option classes across multiple models have all options deleted in Oracle Configurator Developer. In the Refresh a Single Configuration concurrent program log file, the following error occurs.

ERROR
-----------------------
12345678:CZ_IM_XFR.XFR_ITEM_TYPE.123456:ORA-00001: unique constraint (CZ.CZ_ITEM_TYPES_U1) violated
12345678:CZ_IM_MAIN.MAIN_ITEM_TYPE.123456:Key resolved inserts: 1, actual inserts: 0
12345678:CZ_IMP_PS_NODE.MAIN_INTL_TEXT:NOCHANGE .123456:No Change count: Key resolution - 12345, Actual-0
12345678:IMP_IM_XFR.XFR_PS_NODE.123456:<Model Name>(1234 5678901234) with database ID 1234567 imported successfully.
[...]
12345678:CZ_IMP_SINGLE.IMPORTSINGLEBILL.NOCHILD_OC.11276:Model 'WIDGETNOTREAL' contains an option class that has no effective children, option class 'OC-SOMEOPTIONCLASS'.
[...]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Configurator Administrator responsibility
2. Concurrent programs
3. Submit Refresh a Single Configuration for one of the impacted models
4. Observe the above messages displayed in the log flie
5. Oracle Configurator Developer responsibility
6. Navigate to the impacted model in the repository, observe in the structure the option class has no children.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot publish these models to production, meaning multiple orders are currently on hold until the latest bill of material configuratoin can be published. This is delaying the ordering process leading to a revenue impact.

Cause

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In this Document
Symptoms
Cause
Solution
References


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