SERVICE REQUEST LINKS EXT DFF DOES NOT DISPLAY PREVIOUSLY ENTERED DATA
(Doc ID 2519429.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
In 12.2.5, descriptive flex field 'Service Request Links' setup and on service request form on Related Objects tab in Other Related Objects section enter record then click descriptive flex field enter segment information, save it exit out of the tab and return descriptive flex field content information is blank. The saved descriptive flex field content information does not appear after being saved and re entering the record.
Steps To Reproduce
1. Responsibility: Service
2. Navigate > Service Request > create Service Request or Find Service Request > create or query existing Service Request > Related Objects > Other Related Objects .. enter Object , Number , Description , click DFF enter segments > save
3. exit out of service request form or go to another tab(ex.Workbench) then come back to Related Objects review the record that was created notice descriptive flex field information is not save , shows blank
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