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Oracle Mobile Field Service Capture Photo Section Crashing The Application (Doc ID 2519608.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Multiplatform iOS General

ACTUAL BEHAVIOR
---------------
After applying Patch 28829720:R12.CSM.C not able to use the Capture Photo section. When try to Capture a new photo App gets Crashed and goes back to the Play store .

EXPECTED BEHAVIOR
-----------------------
Expect to be able to use the Capture Photo feature without app being crashed as before application of 28829720:R12.CSM.C
 ISSUE SCOPE
------------------------
Issue affects only Android devices

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Mobile Field Service Application on Android device After applying Patch 28829720:R12.CSM.C
2. Open task page Open Attachments Link
3. Click on Attachment Type >Select Capture Photo >Allow App to access Photo, Media, and Files >Allow App to Take Pictures and record Video

Observe that the App crashes


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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