My Oracle Support Banner

Incorrect Revenue Account For Credit Only RMA (Doc ID 2520681.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

Context: customer created an RMA referenced to an invoice. The Revenue account is incorrect, as it is not the account that customer defined in the Credit Only Transaction Type. Customer knows this is because the RMA is taking the original invoice RMA's CM transaction type.

Questions

  1. Is there is a way to bypass this in order to get the account that customer specified in the Credit Only Transaction Type?
  2. Is there a way to assign a CM transaction type directly in the Order Management Order Type form? 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.