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Depot Repair Tech Portal Materials Section Renders Slowly When Selecting 'Issue Qty 1' Button (Doc ID 2521018.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Oracle Depot Repair - Version 12.2.7 and later
Information in this document applies to any platform.


On : 12.2.7 version, Repair Execution

The screen refresh on the technician portal page is very slow when there are many material lines.

1. Open the technician portal
2. Query a service order
3. Select 'service execution' tab
4. Go to the materials section.
5. Add many material lines..  e.g.   typically 80+ lines causes the problem to occur
6. Select the 'issue qty 1' button.  The screen takes a few seconds to refresh. 
7. In most cases the users select the button multiple times.  e.g.  they need to issue qty = 5.  They will click the button 5 times.  This can take 20
seconds or more to wait for the screen to refresh after each click.

Depot Repair Technician Portal Materials section should render faster.

The issue can be reproduced at will with the following steps:
R>Depot Repair User
1. Open the technician portal
2. Query a service order
3. Select 'Service Execution' tab.
4. Go to the Materials section.
5. Add many material lines e.g. typically the customer has 80+ lines.

The performance problem does not happen when there are only a few material lines.




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