My Oracle Support Banner

Service Request Status Change From Open To Dispatch Updates The GEOMETRY_STATUS_CODE in HZ_LOCATIONS To Dirty (Doc ID 2522441.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Service Request Status change from Open to Dispatch is updating the GEOMETRY_STATUS_CODE to Dirty for the Location of the One time Address

EXPECTED BEHAVIOR
-----------------------
Expect that Service Request Status change from Open to Dispatch should not impact the GEOMETRY_STATUS_CODE for the Location of the One time Address

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Applications
2. Go to Service Responsibility
3. Navigate to Service Requests > Create Service Requests
4.Create a Service Request with one time address whose status is Open
Check the GEOMETRY_STATUS_CODE from back end in HZ_LOCATIONS for location_id referring to One time address.It is GOOD
5.Now change Service Request status from Open to Dispatch and save

Observe that GEOMETRY_STATUS_CODE is updated to Dirty for the Location of the One time Address in HZ_LOCATIONS table


Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.