Service Request Status Change From Open To Dispatch Updates The GEOMETRY_STATUS_CODE in HZ_LOCATIONS To Dirty
(Doc ID 2522441.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.6 version, Service Request Form
Service Request Status change from Open to Dispatch is updating the GEOMETRY_STATUS_CODE to Dirty for the Location of the One time Address
Expect that Service Request Status change from Open to Dispatch should not impact the GEOMETRY_STATUS_CODE for the Location of the One time Address
The issue can be reproduced at will with the following steps:
1. Login to Applications
2. Go to Service Responsibility
3. Navigate to Service Requests > Create Service Requests
4.Create a Service Request with one time address whose status is Open
Check the GEOMETRY_STATUS_CODE from back end in HZ_LOCATIONS for location_id referring to One time address.It is GOOD
5.Now change Service Request status from Open to Dispatch and save
Observe that GEOMETRY_STATUS_CODE is updated to Dirty for the Location of the One time Address in HZ_LOCATIONS table
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