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Customer Merge (RAXMRG) for Two Customers is Failing With WSH.WSH_CUST_MERGE.merge (Doc ID 2522748.1)

Last updated on AUGUST 05, 2021

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

Customer Merge (RAXMRG) is failing for customer 123456 and 654321.

The Customer Merge (RAXMRG) log file shows the following at the bottom:

Req_Id,Set_Num,Process_Mode:48336708,1001,UPDATE
WSH_CUST_MERGE.Merge : User-Defined Exception 31-JAN-2019 04:47:02
MSG-00100: merge_products errored out
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()+31-JAN-2019 04:53:34
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()-31-JAN-2019 04:53:34



The Customers Merge form shows the following:

Proces Flag = Failed
Error Message
WSH.WSH_CUST_MERGE.merge
Updating table QP_QUALIFIERS
row(s) updated

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Customer Merge process
2. Job completes in warning
3. Merge of the two customers is not successful


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run customer merge

Cause

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In this Document
Symptoms
Cause
Solution
References


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