Customer Merge (RAXMRG) for Two Customers is Failing With WSH.WSH_CUST_MERGE.merge
(Doc ID 2522748.1)
Last updated on OCTOBER 10, 2019
Applies to:Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Customers Module
Customer Merge (RAXMRG) is failing for customer 123456 and 654321.
WSH_CUST_MERGE.Merge : User-Defined Exception 31-JAN-2019 04:47:02
MSG-00100: merge_products errored out
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()+31-JAN-2019 04:53:34
MSG-00100: ARP_CMERGE_MASTER.clear_error_merge_rows()-31-JAN-2019 04:53:34
The Customers Merge form shows the following:
Proces Flag = Failed
Updating table QP_QUALIFIERS
The issue can be reproduced at will with the following steps:
1. Run Customer Merge process
2. Job completes in warning
3. Merge of the two customers is not successful
The issue has the following business impact:
Due to this issue, users cannot run customer merge
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