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ERES Signature Encountering "Missing class: com.phaos.cert.X509" Accessing User And Password Screen (Doc ID 2522889.1)

Last updated on MAY 10, 2021

Applies to:

Oracle Workflow - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On 12.1.3 version, Generic Service Component
When attempting to use Electronic Record Electronic Signature (ERES) functionality
the following error occurs.

The missing class is available from the following locations:

  1. Code-Source: /product/1013/jlib/ojpse.jar (from (ignore manifest Class-Path) in META-INF/boot.xml in /product/1013/j2ee/home/oc4j.jar)
  This code-source is available in loader This shared-library can be imported by the "oacore" application.

The issue can be reproduced at will with the following steps:
1. Receive a Worklist Notification for Approval
2. Click the "Approve" button which normally would takes to the screen where they enter the user and password.
  - Instead it is encountering the error

3. Alternately the problem is generated with:

Customer is creating a Collection Plan

Oracle Seeded Quality Responsibility > Entry > Org > Select a Collection Plan
  > Results = Automatic
  > Requested By = <username>

When save, it generates a message

Processing record 1 of 2
Navigate to HTML Application to approve request. Once you have finished the approval processing press OK to Proceed with transaction

Then comes to Form > Select User and click on the Sign link >

Usually able to Approve with User Name and Password, but instead get the exception.

The issue has the following business impact:
Due to this issue, cannot go forward with the 12c Rollout in Production
because this problem started on TEST after upgrading the database to 12c.


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