My Oracle Support Banner

Incorrect Instrument Number Can Be Saved On Manual Transaction (Doc ID 2522985.1)

Last updated on MARCH 17, 2021

Applies to:

Oracle Receivables - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

When creating manual transaction for customers that are on automatic receipts, system can complete a transaction with the incorrect instrument number.

Steps to reproduce the issue
Responsibility : Receivables Manager
Navigation : Transactions>Transactions
Steps:

  1. Create a manual transaction for a customer on automatic receipt.
  2. Click Select Instrument to open the payment instrument window. 
  3. Modify or Enter Bank Account Number (belongs to other customer), system will validate and LOV window will appear.
    Click Cancel, then Click ok to close the error message dialog.
  4. Click Apply, click Cancel to close the LOV window, click ok to close the error message dialog. Click Cancel to close payment instrument window.
  5. Enter Line Details and Distributions
  6. Click Complete Button. Transaction is created with wrong instrument number.
     

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.