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A Blank Screen Displays When Selecting The Maps Button In The Dispatch Center Form (Doc ID 2523084.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
A blank screen is displayed when trying to view the map from the Dispatch Center Form > Maps button


EXPECTED BEHAVIOR
-----------------------
Dispatch Center Maps should be shown when maps button clicked

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Navigated to Field Service Manager responsibility > Dispatch center
3. While clicking on maps button in dispatch center form a blank page is displayed. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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