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Contract Status Change Form Is Showing The Wrong End Date (Doc ID 2523774.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Service Authoring

When attempting to Change Status of Service contracts which have long duration like 50 or 100 years, using the option Tools - Change Status, the
end date displayed in the Change status form is incorrect.

Expect the end date displayed in the Change Status form to show the correct dates

The issue can be reproduced at will with the following steps:
1) Service Contracts Manager (R)
2) Navigate to the Contract with long duration like 50 or 100 years and from option Tools select Change Status
3) Observe the End date shown in the Change status form is incorrect


Due to this issue, users are unable to use the Change Status functionality effectively.

Cause

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In this Document
Symptoms
Cause
Solution
References


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