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Promotion / Discount Not Getting Applied In iStore Orders (Doc ID 2524626.1)

Last updated on MARCH 31, 2020

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Promotion / Discount Not Getting Applied in iStore cart.
Promotion modifiers created for specific customer & item but not getting applied on orders.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create Ask-For promotion
2. Create a Model item
3. From Cart > Enter Promo code
4. No change in price

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to implement new promo.

Cause

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In this Document
Symptoms
Cause
Solution


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