Emails Are Not Showing In Supervisor Queue After Applying CPU patch 28840561
(Doc ID 2525198.1)
Last updated on DECEMBER 19, 2022
Applies to:Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.
In the Email Center Supervisor Summary page, the 'Emails in Queue' field for the email accounts are showing email counts (ex: 182).
But in the Email Center Supervisor Queue page, when email account is selected, there is no email showing in the queue.
Supervisor should be able to view the emails in queue (for the email account which he is having the access).
This issue can be reproducible in following steps,
1) Apply EBS CPU Patch 28840561
2) Navigate to (R)Email Center Supervisor > Email Center Supervisor Console > Supervisor > Queue
3) Select the email account form the drop-down.
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